Your whole IT department. One fixed fee.
A dedicated, local team that monitors your systems around the clock, answers help-desk requests in about 15 minutes, and takes care of maintenance, security and planning, so you can focus on running your business.
Your IT should
not be the bottleneck.
Your support calls go to a call centre, or nowhere.
A local team that picks up.Requests go to Titan technicians in Mason and typically get a response in about 15 minutes.
Every fix comes with another invoice.
One fixed monthly fee.Support, monitoring and maintenance are covered by one predictable monthly fee, so you can budget for IT.
Nobody can tell you whether your backups work.
A backup and recovery plan you can see.We put backup and a disaster recovery plan in place and check that it works. [confirm backup testing is part of managed IT]
IT only shows up after something breaks.
Problems fixed before you notice.Proactive 24/7 monitoring and maintenance catch issues early instead of waiting for them to stop your day.
Everything your IT needs. One team.
Supplement or replace your in-house IT. Either way, one accountable team looks after it all.
Help desk
Call, email or open a ticket and reach a technician who already knows your setup.
24/7 monitoring
Your servers, network and computers are watched around the clock, day and night.
Maintenance & updates
Systems kept updated, optimised and running at peak performance.
Cybersecurity stack
Our cybersecurity stack protects your servers and systems from malware, data theft and intrusion.
On-site visits
When something needs hands on it, a Titan drives over from our Mason office, usually on a scheduled visit.
Backup & recovery
Backups and a recovery plan so one bad day doesn’t become a lost week.
[confirm included]New hire & terms
Accounts, laptops and access set up for new hires and removed promptly when people leave.
Asset tracking
Every computer and device on record, so you always know what you have and where it is.
Vendor management
We deal with your internet provider, software vendors and hardware suppliers for you.
[confirm included]IT planning
Recommendations that help your business grow, with a plan and budget you can see coming.
Switching is
easier than you think.
Free Blind Spot Scan
We get to know your goals and challenges and review your systems and network to find weak spots.
Your agreement
A service agreement built around your business, with transparent pricing and open communication.
Onboarding
We put the agreed plan in place and take over day-to-day support in 2–4 weeks.
Ongoing reviews
Regular check-ins to adjust the plan, scaling services up or down as your needs change.
Protecting Cincinnati businesses since 2011
Typical help-desk response
Proactive monitoring
Local team, on site across the Tri-State
“If our staff have issues with a computer, printer or software, all they have to do is submit a ticket to Titan Tech and the issue is resolved in a fast and efficient way.”
Good
questions.
What do managed IT services include?
Help desk support, 24/7 proactive monitoring, maintenance and updates, and security protection for your servers, network and computers, plus IT planning to help your business grow.
How much do managed IT services cost?
You pay one fixed monthly fee: a price per location plus a price per user. Use the estimator for a ballpark; we confirm the exact number after a free Blind Spot Scan.
We already have an IT person. Can you work alongside them?
Yes. We can supplement your in-house IT team or replace it, taking monitoring, security and projects off their plate.
What happens outside business hours?
Your systems are monitored 24/7. [confirm after-hours support for urgent issues]
Do you require a long-term contract?
[Paul to confirm contract terms]
Find the gaps
before attackers do.
The Blind Spot Scan is a free, no-obligation IT & security assessment from a local engineer. You keep the report either way.
- Network, firewall & Wi-Fi review
- Cybersecurity check
- Backup & recovery test
- Plain-English report with priorities
[Paul to confirm assessment scope]